{"id":20444,"date":"2022-01-31T15:29:34","date_gmt":"2022-01-31T14:29:34","guid":{"rendered":"https:\/\/we.secupay.com\/?page_id=20444"},"modified":"2026-10-02T09:26:01","modified_gmt":"2026-10-02T09:26:01","slug":"haerdtner","status":"publish","type":"case-study","link":"https:\/\/secupay.com\/en\/case-studies\/haerdtner\/","title":{"rendered":"H\u00e4rdtner"},"content":{"rendered":"<div class=\"wp-block-group alignwide has-medium-font-size has-global-padding is-layout-constrained wp-container-core-group-is-layout-ddd65375 wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignwide has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-45509f53 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--40)\">\n<h2 id=\"h-tradition-trifft-innovative-kundenbindung\" class=\"wp-block-heading\">Tradition meets innovative customer loyalty<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Implementation of an electronic customer card<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/secupay.com\/wp-content\/uploads\/2022\/01\/slider-referenzen-haerdtner.jpg\" alt=\"Referenz H\u00e4rdtner\" style=\"aspect-ratio:2.2857142857142856;width:1920px;height:auto\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-cd666021 wp-block-group-is-layout-constrained\">\n<h3 id=\"h-die-herausforderung\" class=\"wp-block-heading\">The challenge<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The H\u00e4rdtner bakery planned an efficient tool for regular customers that would be accepted by employees and customers alike.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-cd666021 wp-block-group-is-layout-constrained\">\n<h3 id=\"h-die-losung-und-zusammenarbeit\" class=\"wp-block-heading\">The solution and cooperation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The chain opted for the electronic loyalty card from secupay's secucard loyalty division. Every time you make a purchase at a H\u00e4rdtner store, a bonus is credited to your customer card, depending on the sales volume. The bonus credit can be used as warranted. The customer card can also be used as a gift voucher or prepaid card.<\/p>\n\n\n\n<h4 id=\"h-die-erfolgsfaktoren\" class=\"wp-block-heading has-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30);text-transform:none\">The success factors<\/h4>\n\n\n\n<ul class=\"wp-block-list is-style-checkmark-list\">\n<li>Easy capture of the customer card via a Honeywell stand scanner by the customer while shopping.<\/li>\n\n\n\n<li>Clear programme design: 3% bonus from the payment amount is added to the card balance for each purchase.<\/li>\n\n\n\n<li>If the bonus is used, the revenue is reduced, taking into account the VAT rates of the purchase.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50)\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" hcb-fetch-image-from=\"https:\/\/www.youtube.com\/watch?v=H9kREpr-ejM\" title=\"Customer loyalty beyond the paper stamp card\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/H9kREpr-ejM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>secucard handles the entire process.<\/strong>&nbsp; Both H\u00e4rdtner and its customers benefit from many advantages:<\/p>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--30)\" class=\"wp-block-list is-style-checkmark-list\">\n<li>Customers enjoy discounts and can pay with the card or give it as a gift.<\/li>\n\n\n\n<li>Independent of the salesperson, customers can check in through contactless barcode scanning.<\/li>\n\n\n\n<li>Since the bonus is granted on the next purchase, this means a \"return guarantee\" for the chain.<\/li>\n\n\n\n<li>The electronic process eliminates misuse, e.g., \"courtesy stamps.\"<\/li>\n\n\n\n<li>The chain can conveniently view all data in the secuOffice dealer portal and identify optimization potential.<\/li>\n\n\n\n<li>Process simplification through electronic processing, e.g. the cumbersome counting of \"paper cards\" is no longer necessary.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-backgrop-5-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-42ccad20 wp-block-group-is-layout-constrained\" style=\"border-top-left-radius:8px;border-top-right-radius:8px;border-bottom-left-radius:8px;border-bottom-right-radius:8px;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--80)\">\n<blockquote class=\"wp-block-quote has-x-large-font-size is-layout-flow wp-block-quote-is-layout-flow\" style=\"border-left-style:none;border-left-width:0px;padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-bottom:0;padding-left:0;font-style:normal;font-weight:700\">\n<p class=\"custom-quote has-large-font-size wp-block-paragraph\" style=\"font-style:italic;font-weight:500\"><em><em><em><em><em>The system is very popular, with around 190,500 cards already in circulation,\" says a delighted Nicolas H\u00e4rdtner, managing director of H\u00e4rdtner GmbH. \"We are very satisfied and are therefore working with secupay on further projects, such as payment in our pre-order app<\/em><\/em><\/em><\/em><\/em>.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:700\">Nicolas H\u00e4rdtner, Managing Director of H\u00e4rdtner GmbH<\/p>\n<\/blockquote>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-cd666021 wp-block-group-is-layout-constrained\">\n<h4 id=\"h-uber-die-backerei-hardtner-gmbh\" class=\"wp-block-heading add-line\">About the bakery H\u00e4rdtner GmbH<\/h4>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-794e3cfa wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"150\" src=\"https:\/\/secupay.com\/wp-content\/uploads\/2022\/01\/logo-backstube-haerdtner.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"logo backstube haerdtner\" style=\"object-fit:cover;\" srcset=\"https:\/\/secupay.com\/wp-content\/uploads\/2022\/01\/logo-backstube-haerdtner.png 500w, https:\/\/secupay.com\/wp-content\/uploads\/2022\/01\/logo-backstube-haerdtner-300x90.png 300w, https:\/\/secupay.com\/wp-content\/uploads\/2022\/01\/logo-backstube-haerdtner-18x5.png 18w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-e978df1f wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<p class=\"wp-block-paragraph\">The successful bakery chain operates around 60 stores in and around its Neckarsulm headquarters. The popular baked goods are prepared by the H\u00e4rdtners in the 3rd generation according to proven recipes.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Website<\/strong>: <a href=\"https:\/\/www.haerdtner.de\" target=\"_blank\" rel=\"noopener\">haerdtner.de<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n<\/div>","protected":false},"featured_media":20321,"template":"","meta":{"_acf_changed":false,"_acf":"","inline_featured_image":false,"footnotes":""},"loesung":[141],"class_list":["post-20444","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","loesung-gutscheine-loyalty"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>H\u00e4rdtner | secupay Kundenreferenz<\/title>\n<meta name=\"description\" content=\"Erfolgskonzepte unserer secupay Kunden: Die B\u00e4ckerei H\u00e4rdtner gew\u00e4hrt einen 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