{"id":52669,"date":"2026-08-25T09:32:48","date_gmt":"2026-08-25T09:32:48","guid":{"rendered":"https:\/\/sp.woomera.de\/?page_id=52669"},"modified":"2026-10-15T09:57:59","modified_gmt":"2026-10-15T09:57:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/secupay.com\/en\/knowledge-hub\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wp-block-group alignfull has-backgrop-1-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-e524302e wp-block-group-is-layout-constrained wp-states-e8b8150e\" style=\"border-bottom-style:none;border-bottom-width:0px;margin-top:-80px;margin-bottom:0;padding-top:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80)\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-d1c752f5 wp-block-columns-is-layout-flex\" id=\"hero\" style=\"border-style:none;border-width:0px;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:0px;margin-top:var(--wp--preset--spacing--70);margin-bottom:var(--wp--preset--spacing--70);padding-top:0;padding-right:0;padding-bottom:var(--wp--preset--spacing--60);padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center s-order-2 is-layout-flow wp-container-core-column-is-layout-2826d277 wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0;flex-basis:70%\"><h1 class=\"alignwide add-line wp-block-post-title has-xx-large-font-size\">FAQ<\/h1>\n\n\n<p class=\"has-montserrat-font-family wp-block-paragraph\" style=\"font-size:clamp(16.834px, 1.052rem + ((1vw - 3.2px) * 0.975), 26px);font-style:normal;font-weight:500;line-height:1.3\">Answers to common questions on key topics, clearly organised by category.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column s-order-1 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-top-left-radius:12px;border-top-right-radius:12px;border-bottom-left-radius:12px;border-bottom-right-radius:12px;flex-basis:30%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull shear has-custom-css has-base-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-22f55f8f wp-block-group-is-layout-constrained wp-custom-css-5b7625a8\" style=\"border-bottom-style:none;border-bottom-width:0px;margin-top:-200px;padding-top:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80)\"><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained wp-states-2ecded60\" style=\"margin-top:-200px;margin-bottom:var(--wp--preset--spacing--80);padding-top:0;padding-bottom:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--60);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-group alignwide is-vertical is-layout-flex wp-container-core-group-is-layout-03355464 wp-block-group-is-layout-flex\" style=\"padding-top:0;padding-bottom:0\">\n<h2 id=\"h-auszahlung-amp-transaktionen\" class=\"wp-block-heading add-line has-primary-color has-text-color has-link-color has-x-large-font-size wp-elements-1\" style=\"font-style:normal;font-weight:700\">Payouts &amp; Transactions<\/h2>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: true, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion alignwide is-layout-flow wp-block-accordion-is-layout-flow\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50)\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-1&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"border-top-color:var(--wp--preset--color--backgrop-3);border-top-width:1px;font-size:clamp(16.293px, 1.018rem + ((1vw - 3.2px) * 0.926), 25px);\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-1-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-1\" type=\"button\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\"><span class=\"wp-block-accordion-heading__toggle-title\">How Often Will I Receive a Payout?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-1\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-1-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-container-core-accordion-panel-is-layout-b7f16646 wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p class=\"has-medium-font-size wp-block-paragraph\">With our payment-guarantee products, you receive a payout once a week, or more often by arrangement.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-2&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"border-top-color:var(--wp--preset--color--backgrop-3);border-top-width:1px;font-size:clamp(16.293px, 1.018rem + ((1vw - 3.2px) * 0.926), 25px);\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-2-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-2\" type=\"button\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\"><span class=\"wp-block-accordion-heading__toggle-title\">Can I View My Previous Transactions?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-2\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-2-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-container-core-accordion-panel-is-layout-b7f16646 wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p class=\"has-medium-font-size wp-block-paragraph\">After activation, you will have access to secuOffice. There, you can view your transactions, orders and account information in one place.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--60);padding-top:var(--wp--preset--spacing--40);padding-bottom:0\">\n<div class=\"wp-block-group alignwide is-vertical is-layout-flex wp-container-core-group-is-layout-03355464 wp-block-group-is-layout-flex\" style=\"padding-top:0;padding-bottom:0\">\n<h2 id=\"h-integration-amp-shopsysteme\" class=\"wp-block-heading add-line has-primary-color has-text-color has-link-color has-x-large-font-size wp-elements-2\" style=\"font-style:normal;font-weight:700\">Integration &amp; Shop Systems<\/h2>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: true, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion alignwide is-layout-flow wp-block-accordion-is-layout-flow\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50)\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-3&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"border-top-color:var(--wp--preset--color--backgrop-3);border-top-width:1px;font-size:clamp(16.293px, 1.018rem + ((1vw - 3.2px) * 0.926), 25px);\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-3-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-3\" type=\"button\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\"><span class=\"wp-block-accordion-heading__toggle-title\">Which Shop Systems Can Be Integrated with secupay?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-3\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-3-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-container-core-accordion-panel-is-layout-b7f16646 wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p class=\"has-medium-font-size wp-block-paragraph\">secupay can be integrated with widely used shop systems and offers flexible interfaces for custom online shops and platform solutions.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Depending on your requirements, you can use preconfigured modules, APIs or a custom integration.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-4&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"border-top-color:var(--wp--preset--color--backgrop-3);border-top-width:1px;font-size:clamp(16.293px, 1.018rem + ((1vw - 3.2px) * 0.926), 25px);\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-4-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-4\" type=\"button\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\"><span class=\"wp-block-accordion-heading__toggle-title\">Where Can I Get the Integration Modules?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-4\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-4-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-container-core-accordion-panel-is-layout-b7f16646 wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p class=\"has-medium-font-size wp-block-paragraph\">Our developer portal provides information on technical integration, interfaces and available modules.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-5&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"border-top-color:var(--wp--preset--color--backgrop-3);border-top-width:1px;font-size:clamp(16.293px, 1.018rem + ((1vw - 3.2px) * 0.926), 25px);\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-5-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-5\" type=\"button\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\"><span class=\"wp-block-accordion-heading__toggle-title\">Where Can I Find Payment Method Logos for My Online Shop?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-5\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-5-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-container-core-accordion-panel-is-layout-b7f16646 wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p class=\"has-medium-font-size wp-block-paragraph\">You can find logos for the available payment methods in our download area, with all the files you need to add them to your online shop.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-6&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"border-top-color:var(--wp--preset--color--backgrop-3);border-top-width:1px;font-size:clamp(16.293px, 1.018rem + ((1vw - 3.2px) * 0.926), 25px);\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-6-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-6\" type=\"button\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\"><span class=\"wp-block-accordion-heading__toggle-title\">Can Several Shops Be Covered by One Contract?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-6\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-6-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-container-core-accordion-panel-is-layout-b7f16646 wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p class=\"has-medium-font-size wp-block-paragraph\">Each online shop usually requires a separate contract. This allows payment processing, risk checks and billing to be clearly attributed to the correct shop.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--60);padding-top:var(--wp--preset--spacing--40);padding-bottom:0\">\n<div class=\"wp-block-group alignwide is-vertical is-layout-flex wp-container-core-group-is-layout-03355464 wp-block-group-is-layout-flex\" style=\"padding-top:0;padding-bottom:0\">\n<h2 id=\"h-zahlungsarten-amp-zahlungsgarantie\" class=\"wp-block-heading add-line has-primary-color has-text-color has-link-color has-x-large-font-size wp-elements-3\" style=\"font-style:normal;font-weight:700\">Payment Methods &amp; Payment Guarantee<\/h2>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: true, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion alignwide is-layout-flow wp-block-accordion-is-layout-flow\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50)\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-7&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"border-top-color:var(--wp--preset--color--backgrop-3);border-top-width:1px;font-size:clamp(16.293px, 1.018rem + ((1vw - 3.2px) * 0.926), 25px);\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-7-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-7\" type=\"button\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\"><span class=\"wp-block-accordion-heading__toggle-title\">Which Payment Methods Does secupay Offer?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-7\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-7-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-container-core-accordion-panel-is-layout-b7f16646 wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p class=\"has-medium-font-size wp-block-paragraph\">secupay supports a range of payment methods for online and in-store retail. Availability depends on the product, sales channel and contract.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Typical payment methods include:<\/p>\n\n\n\n<ul style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30);font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.213), 1rem);\" class=\"wp-block-list is-style-checkmark-list\">\n<li class=\"has-medium-font-size\">Credit cards<\/li>\n\n\n\n<li class=\"has-medium-font-size\">SEPA direct debit<\/li>\n\n\n\n<li class=\"has-medium-font-size\">purchase on account<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Prepayment<\/li>\n\n\n\n<li class=\"has-medium-font-size\">PayPal<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Google Pay<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Apple Pay<\/li>\n\n\n\n<li class=\"has-medium-font-size\">easyCredit instalment payments<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Other payment methods, depending on the integration<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-8&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"border-top-color:var(--wp--preset--color--backgrop-3);border-top-width:1px;font-size:clamp(16.293px, 1.018rem + ((1vw - 3.2px) * 0.926), 25px);\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-8-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-8\" type=\"button\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\"><span class=\"wp-block-accordion-heading__toggle-title\">Why Has secupay Rejected Our Customer?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-8\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-8-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-container-core-accordion-panel-is-layout-b7f16646 wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p class=\"has-medium-font-size wp-block-paragraph\">For certain payment methods, secupay assesses the risk and carries out a credit check. These checks help reduce payment defaults and make payment processing more secure. <\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">If a payment method is not approved, the customer can usually select an alternative.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-9&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"border-top-color:var(--wp--preset--color--backgrop-3);border-top-width:1px;font-size:clamp(16.293px, 1.018rem + ((1vw - 3.2px) * 0.926), 25px);\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-9-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-9\" type=\"button\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\"><span class=\"wp-block-accordion-heading__toggle-title\">What Documents Are Needed for a Payment Guarantee Claim?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-9\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-9-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-container-core-accordion-panel-is-layout-b7f16646 wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p class=\"has-medium-font-size wp-block-paragraph\">For a payment guarantee claim, we usually need supporting evidence of order and delivery. This can include:<\/p>\n\n\n\n<ul style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30);font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.213), 1rem);\" class=\"wp-block-list is-style-checkmark-list\">\n<li class=\"has-medium-font-size\">A copy of the invoice<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Proof of dispatch or delivery<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Any other documents relevant to the claim, if required<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Please send the documents to your secupay contact or to the address specified in your contract or the claims procedure.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--60);padding-top:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-group alignwide is-vertical is-layout-flex wp-container-core-group-is-layout-03355464 wp-block-group-is-layout-flex\" style=\"padding-top:0;padding-bottom:0\">\n<h2 id=\"h-sicherheit-amp-datenschutz\" class=\"wp-block-heading add-line has-primary-color has-text-color has-link-color has-x-large-font-size wp-elements-4\" style=\"font-style:normal;font-weight:700\">Security &amp; Data Protection<\/h2>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: true, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion alignwide is-layout-flow wp-block-accordion-is-layout-flow\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50)\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-10&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"border-top-color:var(--wp--preset--color--backgrop-3);border-top-width:1px;font-size:clamp(16.293px, 1.018rem + ((1vw - 3.2px) * 0.926), 25px);\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-10-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-10\" type=\"button\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\"><span class=\"wp-block-accordion-heading__toggle-title\">Are My Data and My Customers\u2019 Data Secure?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-10\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-10-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-container-core-accordion-panel-is-layout-b7f16646 wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p class=\"has-medium-font-size wp-block-paragraph\">Protecting personal data and information critical to your business is a priority for secupay.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">secupay uses technical and organisational measures to protect data from unauthorised access, loss and misuse. These include access controls, secure data transmission, measures to ensure system availability and regular reviews of our security processes.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Our processes are guided by the relevant legal, regulatory and industry requirements. These include PCI DSS, ISO 27001 and TISAX.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-custom-css has-contrast-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained wp-custom-css-34b3cc27 wp-states-fb43cc8c\" style=\"padding-bottom:0\">\n<div class=\"wp-block-group alignwide has-custom-css has-primary-background-color has-background is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-449f4348 wp-block-group-is-layout-flex wp-custom-css-bd03dbb1 wp-states-7282b8b5\" style=\"border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-left-radius:20px;border-bottom-right-radius:20px;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70);box-shadow:var(--wp--preset--shadow--sp)\">\n<h4 id=\"h-unser-youtube-kanal\" class=\"wp-block-heading has-accent-1-color has-text-color has-link-color has-small-font-size wp-elements-5\" style=\"border-top-left-radius:300px;border-top-right-radius:300px;border-bottom-left-radius:300px;border-bottom-right-radius:300px;margin-top:5px;margin-bottom:5px;padding-top:0px;padding-right:0;padding-bottom:0px;padding-left:0;font-style:normal;font-weight:700;letter-spacing:1px;text-transform:uppercase\">our YouTube channel<\/h4>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-base-color has-text-color has-link-color has-xx-large-font-size wp-elements-6\" id=\"h-weitere-hilfe-auf-unserem-youtube-kanal\" style=\"font-style:normal;font-weight:600\">Find More Help on Our YouTube Channel<\/h2>\n\n\n\n<p class=\"has-text-align-center has-backgrop-3-color has-text-color has-link-color has-large-font-size wp-elements-7 wp-block-paragraph\" style=\"padding-top:0\">Find more information and helpful videos here:<\/p>\n\n\n\n<div class=\"wp-block-buttons alignwide is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-79bc9bfc wp-block-buttons-is-layout-flex\" style=\"margin-bottom:0px;padding-top:var(--wp--preset--spacing--50);padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-button is-style-outline is-style-outline--11\"><a class=\"wp-block-button__link has-primary-color has-accent-1-background-color has-text-color has-background has-link-color has-satoshi-variable-font-family has-large-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.youtube.com\/channel\/UCKQcbQKGYOovnyY2wp-vl6g\" style=\"border-top-left-radius:12px;border-top-right-radius:12px;border-bottom-left-radius:12px;border-bottom-right-radius:12px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--40);box-shadow:none\" target=\"_blank\" rel=\"noopener\">Go to the secupay YouTube channel<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Fragen und Antworten zu den wichtigsten Themen, \u00fcbersichtlich gegliedert nach Kategorien. Auszahlung &amp; Transaktionen Integration &amp; Shopsysteme Zahlungsarten &amp; Zahlungsgarantie Sicherheit &amp; Datenschutz unser YouTube Kanal Weitere Hilfe auf unserem YouTube Kanal Weitere Informationen und hilfreiche Videos finden Sie hier:<\/p>","protected":false},"author":5,"featured_media":0,"parent":1159,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"_acf_changed":false,"_acf":"","inline_featured_image":false,"footnotes":""},"class_list":["post-52669","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ | secupay AG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/secupay.com\/en\/knowledge-hub\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"Fragen und Antworten zu den wichtigsten Themen, \u00fcbersichtlich gegliedert nach Kategorien. 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