Reliable refunds in the event of product incidents
Payment processing for product recalls -
without any integration effort
Product recalls are an enormous challenge for any company. A smooth and fast refund of the purchase price to your customers is a key success factor. As a payment partner with over 20 years of experience, we can support you with our non-integration payout solution: quickly, efficiently and with confidence.
A smooth and swift onboarding process is important to us. The first step involves coordinating your contract with your personal contact.
With the help of a completely web-based process, secupay quickly carries out all necessary legal checks, such as identity verification of all contractual partners.
Your submitted documents will then be checked and your contract activated. You are now ready to go and can use our solution.
SLACE & secupay: Erstattung per QR-Code von Zuhause aus
Rückrufaktionen per WhatsApp & Co.
Die secupay AG arbeitet bei Produktrückrufaktionen eng mit SLACE zusammen, um Kunden eine besonders einfache Erstattung zu ermöglichen: SLACE bietet eine moderne Conversational-Retail- und WhatsApp-Lösung, mit der Verbraucher ihren Rückerstattungsprozess bequem per QR-Code von Zuhause aus starten können. Ihre Kunden wählen ihren bevorzugten Kommunikationskanal – WhatsApp, Facebook, Instagram & Co. –, laden ein Foto als Nachweis hoch und übermitteln ihre Zahlungsdaten DSGVO-komform. SLACE prüft den Anspruch und leitet die Erstattung gemeinsam mit secupay ein. Das Ergebnis: Kein unnötiger Gang zum Verkäufer, schnelle Abwicklung und höhere Kundenzufriedenheit.
Payouts via eTerminal
Fast upload, error-free payout
For repayments to customers, we provide you with our payout solution, which you can use without any integration into your systems. You provide us with the payout file in csv format via an eTerminal in our browser-based merchant backend secuOffice. On this basis, we take over the automated payment of the amounts to each individual recipient.
We would be happy to show you our payout solution in a short demo.
Simple data management
All payouts at a glance
All refunds to customers can be easily tracked in our secuOffice web portal. Our customers and partners receive personal access to this. Here you will find every single transaction with date, amount, recipient information, individual transaction code, etc. All data is available for download for further processing. An API interface also enables the data to be integrated into your systems if required.
Why you should work with secupay
Experience and expertise
As an experienced payment service provider, we have the necessary expertise to handle even complex recall campaigns efficiently.
Scalable solutions
Our payout solution is flexible and scalable, making it suitable for both small companies and international corporations.
Focus on customer satisfaction
Our primary goal is to provide you and your customers with a stress-free experience. That is why we are at your side throughout the entire recall campaign.
Your expert team
