MOTO

Accept Card Payments – by Phone, Email, or Post

Let your customers pay by credit card even when they aren’t on your premises and can’t access an online checkout. You don’t need to install software to use MOTO.

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Watch the explainer video

The Benefits to You

Handle Checkout for Your Customers

MOTO (mail order/telephone order) lets you take individual card payments remotely, extending your payment options beyond in-person transactions and standard online purchases. It’s particularly suited to orders placed by phone or email, where card details need to be provided verbally or in writing.

Accept Card Payments Remotely

Accept payments without your customers having to visit your premises or use an online checkout.

For Payments and Reservations

Use MOTO to take immediate payments or collect reservation fees.

Ready to Use without Installation

All you need to use MOTO through secuOffice is an internet connection. No additional software is needed to enter payment details.

Real-Time Authorisation

Payments and requests to reserve funds on a card are processed immediately and authorised in real time.

Track Transactions in One Place

View all your MOTO transactions and check their status in secuOffice.

Flexible Integration

Neben der manuellen Erfassung im Portal ist auch das Einreichen über die secuconnect API möglich.

Our Solution

How MOTO Payments Work with secupay

With MOTO, it takes just a few steps to turn a phone call or written order into a successful transaction, processed in real time.

Receive the Card Details

The customer sends you their card details by phone, email, or post.

Enter the Payment Details

Sie erfassen alle relevanten Daten via secuOffice oder übermitteln sie per API.

Authorise the Transaction

Payment and pre-authorisation requests are processed and authorised in real time.

Track the Transaction

Status und Details aller MOTO-Transaktionen sind in secuOffice .

Through the Portal or API

Two Ways to Submit MOTO Transactions

For Individual Payments

Through secuOffice

Submit individual payments or pre-authorisations directly in secuOffice by entering the payer’s details, card details, amount, and payment reference. You can continue to check and manage each transaction’s status and details.

Ideal for:

Phone orders
Email orders
Reservations
Individual cases
Taking payments manually

Watch the explainer video

For Automated Processes

Through the secuconnect API

Use the secuconnect API to submit MOTO transactions automatically. The API also lets you retrieve each transaction’s status and details, see which actions are available, and process the returned data in your own system.

Ideal for:

Automated payment processes
Higher transaction volumes
System integration
Custom booking and ordering workflows

View the developer guide

secuOffice

Keep Track of Every MOTO Transaction

Alle MOTO-Zahlungen laufen in secuOffice zusammen: Transaktionen werden übersichtlich dargestellt und können anhand ihres Status klar nachvollzogen werden.

Free to use
Overview of all submitted MOTO transactions
Details of the payer, amount, payment reference, and status
Track payments and pre-authorisations
Take further action on transactions, depending on their status
Manage MOTO transactions in one place, with no additional installation

With secuOffice, you can keep track of payment statuses even for orders taken by phone or in writing.

Please Note

Handling Card Details Securely

Because they carry a higher risk of fraud and chargebacks, MOTO payments need to be handled with particular care. The merchant is usually liable for disputed or fraudulent transactions. It’s equally important to handle credit card details securely: once you’ve entered them, you cannot store them and must destroy them immediately.

Use Cases

Remote Card Payments

MOTO is the ideal choice when payments can’t be made through a card reader or a standard online shop. It’s particularly suited to orders, reservations, and payments without an online checkout.

Phone Orders

When customers order by phone and give you their card details during the call, you can submit the payment through secuOffice or the API.

Orders by Post or Email

Use MOTO to process card payments easily for orders received by email, letter, or form.

Reservations and Bookings

MOTO can also be used for reservations where customers give you their card details to secure the booking or let you charge the card later.

Services and Special Cases

MOTO offers a flexible way to take card payments that are agreed individually, initiated later, or handled outside your shop’s standard processes.

Let Customers Make the Payment Themselves

Payment Link: An Alternative to MOTO Payments

With secupay’s Payment Link, simply send your customer a payment link or QR code. They open a secure payment page, choose their preferred payment method, and confirm the payment themselves.

Da die Zahlung vom Kunden initiiert und authentifiziert wird, werden etwaige Risiken auf Händlerseite reduziert, z. B. bei manuellen Fehleingaben. Gleichzeitig entfällt die Verarbeitung sensibler Kartendaten im eigenen Ablauf.

Go to Payment Link

Discuss Your MOTO Requirements

Securely Integrate MOTO Payments into Your Workflows

Whether you’re taking an order by phone or email, handling a reservation, or arranging an individual payment, MOTO gives you an easy, flexible way to accept card payments remotely and keep track of each transaction

Unsure whether MOTO or Payment Link would work better for your business? Discuss your processes with us and get advice, with no obligation.w