SocialCard
secupay AG is the issuer of the SocialCard. secupay has outsourced customer service for cardholders to its service partner, which can be reached at www.socialcard.de. There, you can get help quickly and in your own language.
Please Note
If you have any questions about using the card, your available balance, lost or blocked cards, or the app, please contact customer service at www.socialcard.de.
Questions regarding the amount of your benefits should be directed exclusively to your benefits agency. You may also file a complaint directly with secupay AG at any time
(see Legal Notice – Complaint Management).
Help and Contact Details for Cardholders
For SocialCard Users
For questions about:
please contact the relevant partner directly:
The website provides all the relevant information, along with other ways for cardholders to get in touch.
You can speak to customer service in your chosen language. Simply select your language, enter your 19-digit card number and click “Hotline”.