Do you have questions about the SocialCard?
secupay AG acts solely as the technical service provider for the SocialCard. We kindly ask for your understanding that we do not offer customer support and cannot provide any information regarding card usage, balances, or administration.
To help you quickly reach the right contact person, please refer to the following detail:
Assistance and contact for cardholders
For SocialCard users
If you have questions about:
- how to use your SocialCard
- your card balance
- loss or blocking of the card
- the app (e.g. resetting your password, retrieving your PIN, etc.)
Please contact the responsible partner directly at
www.socialcard.de. There you will find all relevant information as well as additional contact options for
cardholders. Email: [email protected] and phone: You can also reach customer service by phone in your preferred language. Simply select
your language, enter the 19-digit card number, and then click on “Hotline.”
Contact point for administrative and project questions
For authorities and institutions
For targeted support, please use the dedicated service portals for benefit authorities via the following links:
Thank you for your understanding!
